Customer support, collections and retail, priced per resolution
For any company with customers. The agent resolves conversations with the tools you connect; refunds, emails and SMS wait for a human; bulk sends and threats are forbidden.
- Regulator
- Consumer Protection / CBUAE / TDRA
- Output wall
consumer-due- Deployed job
customer-support
What the agent does
The deployed agent runs customer support. It answers from your order, ticket and account tools, resolves what it can, escalates what it cannot, and records every tool action. Approving a refund or sending an email or SMS needs a human; the consumer-due wall checks every outbound text.
Never allowed: tool.send_bulk, tool.threaten, tool.share_customer_data
Needs a human approval: tool.approve_refund, tool.send_email, tool.send_sms
Prices per proven outcome
| Outcome | Unit | Proof (receipt) | Price (AED) | Human gate |
|---|---|---|---|---|
| Support conversation resolved | per resolution | run.ok | 6.50 | no |
| Conversation handled (resolved or escalated) | per conversation | run.ok | 7.35 | no |
| One tool action | per action | tool.* | 0.37 | no |
Receipts that prove the work
- Tool receipt: every tool call with its arguments hash and result hash
- Run receipt: the outcome of the whole task, chained to every step
A worked example
A customer asks where order ORD-100 is. The agent calls the order-tracking tool, sees it delivered yesterday, answers with the tracking reference and closes the conversation. The receipt names the tool call and the outcome; the client pays the per-resolution price.
Frequently asked questions
What counts as a resolution?
A conversation closed with at least one action and no gap over four hours, proven by the run receipt. Escalated conversations are priced as conversations, not resolutions.
Can it send marketing campaigns?
No. Bulk sending is forbidden; single emails and SMS are human-gated.
How does it compare with per-seat pricing?
You pay per outcome on the live price sheet, in AED, with escrow released on the receipt. No seats, no minimums beyond the task.
What about collections?
The agent can prepare and explain a balance; threatening language is forbidden and caught by the wall; any outbound message needs a human.
Can it share customer data with third parties?
No. Sharing customer data is forbidden in the profile.
Try it on five tasks, free
A trial gives you 5 tasks over 14 days with no price and no escrow. Sign in with Zanii ID, pick an agent, and read your first receipts.